Terms and conditions

This Terms of Use pertains to Boehringer Ingelheim (Canada) Ltd. (Also referred to as “we” or “our”). By using this website you agree to these Terms of Use. If you do not agree, do not use this website.

This website is intended for Canadian residents only. The site provides selected information available about a range of disease topics. Please be aware that information relating to the status and labels of products may vary from country to country, and the content on this site reflects the conditions of authorization in Canada. This information is not intended to be a substitute for the advice of a health care professional, or a recommendation for any particular treatment plan. It is important that consumers rely on the advice of a health care professional who can apply clinical judgement for the specific conditions of each individual patient.

Summary of Our Collection, Use and Disclosure of your Personal Information
You are on a website that will collect, use or disclose personal information that you provide to us. An overview of how we collect, use and disclose your personal information is set out below. For additional details, please see our full Privacy Policy.

What Personal Information is Collected
Personal information means any information about an identifiable individual. The type of personal information that we collect from you include:

  • Your name

  • Your mailing address

  • Your email address

  • Your phone (or mobile) number

  • Your location

  • Internet Protocol (IP) address

  • Browsing history on BI sites

How is Your Personal Information Used
We will only collect, use, and disclose your personal information for specific purposes that are identified to you. We will not use your personal information for the purposes other than those identified and we will not keep your personal information for longer than is necessary to fulfill the purpose(s) of collection or as required by law. Personal information that is no longer required to fulfil an identified purpose will be erased, destroyed or made anonymous except as may be provided by law.

Below are the reasons we collect your personal information as it pertains to this particular terms of use:

  • Notifying you of matters about which we are required by law to notify you (e.g. product recalls)

  • Internal and external quality assurance/audits

  • Complying with demands or requests made by regulators, governments, courts or law enforcement authorities

  • Answering your questions and requests for services, and for soliciting your feedback

  • Developing, marketing or improving our products and services

  • Administering disease awareness or other similar programs

  • Keeping your contact information current

  • Planning and coordinating continuing healthcare/industry programs

  • Sending requested materials to Healthcare Professionals/Veterinarians and associated clinics

  • Supplying clinical evaluating packages

  • Operating and developing our websites

  • Creating aggregated information for data analysis and research. This aggregated information does not allow you to be personally identified or contacted, and is only used to understand user behaviour as a whole

  • Monitoring and analyzing trends, usage and interest in the information contained on our websites on an aggregate basis and assisting us in tailoring the information contained on those websites to our customers’ needs and interests

Consent & How to Withdraw your Consent
Whenever you submit personal information to us, you consent to the collection, use and disclosure of that information in accordance with our Privacy Policy and this Terms of Use. If you do not agree to the collection, use or disclosure of your personal information, please do not submit your personal information.

In some cases, we may automatically collect your personal information when you use our website. For example, your IP address or cookies contain information that could make you identifiable. In such a case, your use of our website means that you have provided your implied consent to the collection of that personal information.

You may withdraw your consent to collect, use, and disclose your personal information in accordance with this Terms of Use by emailing us as zrburchiefprivacyofficer@boehringer-ingelheim.com or by referring to the “Contact Us” section of our Privacy Policy. Please reference these Terms of Use and detail in what context your personal information was provided.

How is Your Personal Information Shared
Your personal data may be shared with the following third-party companies or related companies of Boehringer Ingelheim (Canada) Ltd./Ltée. for the purposes indicated and data may be transferred outside of Canada:

Third Party Company Name Type of personal information shared Reason for use of personal information by Third Party
Veeva Systems Inc. Access to all customer information contained within Veeva CRM Access available to provide technical support

All third parties inside or outside of Canada that we have engaged to provide us with services have appropriate safeguards in place to protect your personal information. Consult their websites for further information. Third parties may change over time and a current list of third party companies is available to you upon request by contacting email referencing these Terms of Use and detailing in what context your personal information was provided. It must be understood that we may not be able to provide certain services without the information collected.

Risk of Harm and other consequences
Should there be a privacy breach relating to the personal information that you provided to us, we will make an assessment of whether this breach creates a real risk of significant harm to you. If so, we will notify you and suggest steps to take to reduce to the risk of harm, if possible.

How Do You Access and Update Your Personal Information
You can access, correct and delete your personal information by emailing us at zrburchiefprivacyofficer@boehringer-ingelheim.com or by referring to the “Contact Us” section of our Privacy Policy. Please reference these Terms of Use and detail in what context your personal information was provided.

How is Your Personal Information Protected
Boehringer Ingelheim (Canada) Ltd./Ltée uses a variety of measures to protect the personal information it collects, including physical, organizational and technological measures. Any personal information will be treated by Boehringer Ingelheim (Canada) Ltd./Ltée. in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable privacy laws. No data transmission over the internet or data storage system can be guaranteed as 100% secure. Any transmission is at your own risk.

Cookies & Other Device Identifiers
This site uses cookies and other device identifiers such as web beacons or graphic tags to improve your browsing experience. By using this site without changing your browser settings, you agree to the use of cookies or other device identifiers. For more information on our use of cookies and other device identifiers and how to manage them, please see the “Managing Cookies” section in our Privacy Policy.

Changes to Our Privacy Policy
We reserve the right to change our Privacy Policy at any time. Please refer to the “Last Updated” legend of our Privacy Policy to see the latest changes.

Adverse Event Reporting (HUMAN PHARMA)
Please report any adverse events associated with Boehringer Ingelheim (Canada) Ltd./Ltée products to Pharmacovigilance by calling 1-800-263-5103 Ext 87233 (U-SAFE).

These Legal Notices pertain to Boehringer Ingelheim (Canada) Ltd./Ltée.

Copyright Information: Copyright © 2023 of creation of content Boehringer Ingelheim (Canada) Ltd./Ltée.

All rights reserved.

This website is provided "as is" without warranty of any kind, either expressed or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

Boehringer Ingelheim (Canada) Ltd./Ltée. has used reasonable efforts to include accurate and up-to-date information within this website, however, material may become out of date over time. Boehringer Ingelheim (Canada) Ltd./Ltée. makes no warranties or representations as to its accuracy.

Neither Boehringer Ingelheim (Canada) Ltd./Ltée. its parent company or other affiliated companies, nor any party involved in creating, producing or delivering this website and information contained within, shall be liable for any direct, incidental, consequential, indirect or punitive damages arising out of access to, use of, or inability to use this website, or any errors or omissions in its content.

This website is intended for Canadian residents only. The site provides selected information available about a range of disease topics. Please be aware that information relating to the status and labels of products may vary from country to country, and the content on this site reflects the conditions of authorization in Canada. This information is not intended to be a substitute for the advice of a health care professional, or a recommendation for any particular treatment plan. It is important that consumers rely on the advice of a health care professional who can apply clinical judgement for the specific conditions of each individual patient.

Boehringer Ingelheim (Canada) Ltd./Ltée. cannot recommend the use of products outside the Canadian approved Product Monograph.

Unless, otherwise indicated, all product names, whether or not appearing in large print or with the trademark symbol, are trademarks of Boehringer Ingelheim, its affiliates, related companies its licensors or joint venture partners, used under license. The use of these trademarks or any other materials contained in this, except as permitted, is expressly prohibited and may be in violation of copyright law, trademark law, or other regulations and statutes.

The content found within this website is for educational purposes only. The material that is available for you to view and download is for your exclusive use and should not be redistributed in any way.

By using this website, I agree to the Terms of Use as described above and in our Privacy Policy including the use of Cookies. I also confirm that I am 13 years old or over.

Contact us. If you have any questions or concerns about the content on this website, please contact the Companies at 1-855-772-3295.